Warranty
We understand that issues may arise with our products, and we're committed to addressing these fairly.
OUR WARRANTY
Our standard limited warranty covers manufacturing defects for up to one year from the original date of purchase.
WHAT IS COVERED
However, it's important to note that this warranty does not extend to damage caused by normal wear and tear, misuse, improper care, negligence, accidents, or transport damage.
HOW IT WORKS
Reach out to us via email to get the process started at support@farandwideofficial.com.
To ensure that your claim is processed efficiently and fairly, please provide the following:
- Proof of purchase is required for all warranty claims.
- Clear photos or videos showing the defective area.
- A written explanation detailing the reason for your claim.
Once we receive this information, our team will review your claim within 1-2 business days. Depending on the nature of the claim and the availability of stock, we may offer a repair, replacement, or alternative compensation. In some cases, we may request that you return the product to us for further assessment.
Please be aware that return postage costs are the responsibility of the customer. However, we will cover any subsequent shipping costs related to sending a new or repaired item.
The FAR & WIDE 1 Year Limited Warranty may be changed from time to time.